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S4C_Serbia
Page Number 722
Institutional Support, Serbia
Institutional Support to 4 Water Utilities in Serbia, KfW financed, 2006 – 2009
Due to poor commercial and operational efficiency, the Water and Sewerage Utilities of Novi Sad, Nis, Kragujevac and Belgrade suffer of high levels of non revenue water and therefore unsatisfactory cost recovery. The two main objectives of this consultancy project are to improve asset management and strengthen the financial performance of the four water utilities. The services include:
| Overall project management of the contract |
| _ Coordination of the 4 utilities, cost control and work progress _ Contract management with the employer |
| Strengthening the budgeting and controlling procedures |
| _ Training on budget / controlling procedures _ Design and implementation of a budget model _ Design and implementation of a financial management reporting system |
| Improvement of Financial Accounting |
| _ Restructuring the workflow in the Accounting / Financing Departments _ Implementation of state of the art accounting procedures _ Improvement of Billing and Collection _ Restructuring the workflow in the Billing / Collection Departments _ Assistance in the implementation of a new billing software _ Improving Non-Revenue-Water performance _ Introduction of a leakage management program _ Recommendation on service level for out-sourced services |
| Tariff analysis |
| _ Effect of tariffs on consumption _ Policy on pricing structure _ Recommendations to new tariff structure |
| HR Development |
| _ HR Department structure/organisation development _ Training of head of HR department _ Action plan for newly established HR department |
